Frequently asked questions

Thank you for your purchase of our neon signs! Our thorough guide to the A to Z of neon signs is here to help if you have any questions about making the most of your new sign. We have all the frequently asked questions and professional advice you need to keep your neon sign shining, from installation to maintenance.

User manual

When using your LED neon sign for the first time, it's crucial to follow the instructions provided to ensure a pleasant performance.

  • Step 1: Simply plug the adapter into a power outlet using the included power adapter. 
  • Step 2: Turn on the power source, and your neon sign will glow immediately. 
  • Step 3: Use the dimmer switch to modify the neon sign's brightness or color settings to achieve the ideal illumination level.
To prevent accidents, don't attempt to repair or modify the sign yourself

To prevent accidents, don't attempt to repair or modify the sign yourself


Unlock the full potential of your neon sign with an adapter – a simple but powerful device to convert electrical power. By transforming standard AC power into the DC power needed, an adapter allows you to showcase your sign wherever you desire.

Remote Control 

Take control of the ambiance in space with just a click of remote control. With it, you can effortlessly adjust the brightness and color of your neon sign. Also, transform the atmosphere and set the mood easily whether hosting a party or enjoying a quiet night.

Our RF wireless remote control provides the following functions:

  • ON/ OFF: Turns the power on or off.
  • MODE-/ MODE+: To choose from 8 flashing speeds.
  • SPEED-/ SPEED+: Adjusts the speed of the flashing mode.
  • LIGHT: Maximizes the brightness of the sign and cancels any speed settings
  • 100%/ 50%/ 25%: Sets the brightness to maximum/ 50%/  25% of maximum.
  • BRIGHT+/ BRIGHT-: Increases/ Decreases the brightness of the sign.

LED Dimmer 

An LED dimmer is the perfect tool for adjusting the brightness of neon signs. With it, you can elevate your space to new heights of style and sophistication for any occasion.

Equipment set for a neon sign Equipment set for a neon sign 

Easy to install  

Mounting Pins

  • Step 1: Choose your preferred location for your neon sign and mark it.
  • Step 2: Drill small pilot holes in the wall where the sign will be mounted. The holes should be a little bit smaller than the diameter of the mounting pins.
  • Step 3: Insert the mounting pins into the holes, leaving room for the neon sign to slide onto the pins.
  • Step 4: Gently mount the neon sign on the wall by sliding it onto the pins and mounting it there. If necessary, adjust the sign to make it look great.
4 steps to use mounting pins for hanging neon sign4 steps to use mounting pins for hanging neon sign

3M Command Strips

  • Step 1: Clean the surface where you want to mount the neon sign. Allow the surface to dry completely.
  • Step 2: Remove the backing from one side of a 3M Command strip and press it onto the backboard. Remove the other and press the sign firmly onto the wall or surface where you want to mount it.
  • Step 3: Hold the sign for a few seconds to ensure the 3M Command strips are firmly attached to the wall.
  • Step 4: Make sure the sign is firmly placed where you want it to be.
4 steps to use 3M Command Strips for hanging neon sign4 steps to use 3M Command Strips for hanging neon sign

Small Decorative Piece

Use a pointed piece of metal, such as a screw, to hang the sign on your wall. The step-by-step instruction will be the same as mounting pins.

A Beginner's Guide to Using Your Remote Control

  • Step 1: Turn the controller over to locate the battery compartment cover.
  • Step 2. Determine the two parts of the cover. There will be a tiny hole in one section and a finger-gripable lip or ridge in the other. 
  • Step 3: To remove the cover without breaking it, simultaneously press down on the small hole section and grip the lip/ridge section with your other finger, then pull the cover gently.
  • Step 4: Insert the batteries into the compartment.
  • Step 5: Press the cover back into place until you hear a click or feel it snap into position.

Release the cover to reveal battery compartmentRelease the cover to reveal battery compartment

Quick Guide to Troubleshooting Neon Signs

To troubleshoot your neon sign, please check the following:

  1. Make sure the Power Adapter's signal light is on. Replace the Power Adapter if it isn't.
  2. Check to see if the wire terminals at the wire's output point are loose.
  3. Remove the dimmer and connect the Power Adapter directly to the power cord. The dimmer may be faulty if the sign still doesn't light up.

If you've tried all three and the product still isn't working, please inform me via so we can assist you promptly.

Warranty Policy

At Helen LED Co., we offer a 24-month warranty on all our neon signs from the date of purchase. Send us an email at with the specifics of the damages and a picture or video if you experience any problems with your product. 

Our 24/7 team will assess the severity of the issue and determine whether it can be fixed with a spare part or if it needs to be replaced fully. Please note that the warranty does not cover damages caused by external circumstances. Our accessories, including power adapters and dimmers, are covered by a one-month warranty. Also, the warranty does not cover standoff screws.


Once more, thank you for purchasing one of our neon signs! Please refer to the User Manual for installation, upkeep, and troubleshooting. If you have any further questions or concerns, please don't hesitate to contact us for assistance.