We do not offer a refund/return policy on custom made Neon Signs and we cannot cancel any custom orders placed – by making a purchase you agree to confirming your custom order.
Dislike of color or design: As each sign is made to order for you, we are unable to accept return requests based on dislike of style or color. You are responsible for picking the correct color for your sign and to make sure you like the product before you place your order. You can ask for images and videos by contacting us via email through our contact us page.
Return claims must be agreed between a customer and HelenLed Co
Product must be returned unused and undamaged in its original packaging.
If after delivery a revision is required we have the right to rectify the design.
Please Note : You will be responsible for the return postage and packaging cost.
Refund amount will only be issued once we have received the product back and checked it for damage and that the product is unused. If satisfactory you will then receive the refund amount within 14 days.
Please email: firstname.lastname@example.org before shipping any items back. We will provide a shipping address and Return code that will need to be included with your shipment
We advise you to return your product using a tracked delivery service.
Please be advised that we will not accept any returns or refund request if your country customs will impose additional taxes on imports. We are not responsible for these taxes and they need to be paid to Customs Authorities in order to receive the products. Please consult your country laws regarding customs imports taxes.
I want to cancel my order
We allow customers to cancel their orders within 24 hours of placing their order with us. Once 24 hours has passed we will start manufacturing the product. At this time, cancellation requests will not be accepted.
Customers are not able to cancel their order if they decide after placing the order that they do not want it. Once our order is being manufactured and its on the way to you, you must wait for delivery. Once delivered we can discuss refunds and return accommodations.