For fully custom/bespoke pieces we can't accept cancellation or returns after payment due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. If your piece is faulty or has any error, of course we can accept a return or replacement for you.
In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at firstname.lastname@example.org and we will deliver a replacement free of charge.
We allow customers to cancel their orders within 24 hours of placing their order with us. Once 24 hours has passed we will start manufacturing the product. At this time, cancellation requests will not be accepted.
Customers are not able to cancel their order if they decide after placing the order that they do not want it. Once our order is being manufactured and its on the way to you, you must wait for delivery. Once delivered we can discuss refunds and return accommodations.